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Training on hotel reception-accommodation management

Operating hotel accommodation and booking, providing security for guests

 

The aim of the training is to acquaint the listeners with the theoretical knowledge accumulated in this field, to understand the essence, functions and methodology of hotel management.

The following issues will be discussed during the course:

 

  • Introduction to Hotel Management (historical overview, hotel classification systems, industry growth trends);
  • The essence of the accommodation industry and hotel services;
  • The main services of hotels and the peculiarities of their functioning;
  • Hotel and hotel room classification systems;
  • Hotel prices and pricing policy;
  • Procedures for premature arrivals and late discharges;
  • Hotel organization and front office;
  • Booking (the importance of booking for travelers and hotels, review of the booking system, sources, booking procedures by guests);
  • Meaning of booking letter confirmation;
  • Registration of guests (the importance of the first contact with the guest, collection of guest data, guest registration procedure, registration of the allocated room);
  • Problematic situations and solutions;
  • Payment to the guest (general accounting practice of the front office, payment and payment forms and procedures);
  • Discharging guests (Procedures Necessary for discharging guests, Guest Stories).

Giorgi Kurashvili

 

 

Job / position:

 

  • 16 years of experience in the field of hospitality, in particular, hotels.
  • Collaborated with brands such as Marriott International (Tbilisi Marriott), Carlson Rezidor Hotels Group (Radisson Blu Iveria) and IHG (Holiday Inn Tbilisi).
  • From 2016 to present, he is the Reception and Accommodation Manager of Hotel Biltmore Tbilisi. 

 

Course Title:

 

  • Hotel Reception - Online Training in Accommodation Management
  • Event Day - Monday, Wednesday, Friday
  • Holding time - 19:00 - 21:00

Training cost: 
Register online.